Q&A

PhonicView Inc. was founded in 2002 in Pleasanton, California, in the eastside of the Bay Area. At its inception, PhonicView was one of only a handful of companies pursuing the implementation of VoIP in businesses and homes. Over the course of the last ten years, PhonicView has grown as a leader in Internet telephony. As our company has grown, so has our dedication to providing the best communication services to our customers. We continue to pursue the highest level of service through constant improvements and maintenance of our infrastructure.

PhonicView Inc. offers services ranging from VoIP Service for home, Virtual PBX for businesses, Network Administration, Camera Installation, Network and Telephone Cabling.

With PhonicView, you can place calls from the U.S. to South Korea, and also to any number in the U.S., including Canada. The method to place phone calls when using VoIP Gateway or cell phone is explained below:

When Calling from Home or Business:
Area Code + Phone Number + #
Ex.) Seoul, South Korea: 02 + 123 + 4567 + #
South Korea Cell Phone: 010 + 1234 + 5678 + #
001 or country code (ex. 82) does not need to be dialed.

When Calling through your Cell Phone
Dial our Access Point (650-475-9000) from your cell phone. The dialing method is the same as above once you hear the voice recording.

We provide a South Korea (070) telephone number to our customers. Your friends and family can dial this number; you can receive this call in U.S., Canada, or wherever you have your Gateway installed. When your friends and family call your number, they will only be charged a local phone call by their carrier. In this way, they can communicate with you easily and there is no extra burden for them when they call you.

With Calling Cards, you are charged Tax and while using it, there may be a huge chunk of minutes that seem to have evaporated. With PhonicView, tax is included in our rates, and there are no hidden fees. We provide transparency by allowing customers to check their usage atCUSTOMER LOGIN

You need to have internet access in order to use our service. There is no internet access needed if you are enrolled in Mobile Plan.

There is no contract when you enroll in Mobile Plan. Home Plans and Business Plans are under a 2-Year Contract.

Click on the Login tab. Under User ID, enter your 070 telephone number. Under Password, enter change. Once you are logged in, you can proceed to change your password. You can also click on CUSTOMER LOGIN to take you to the Login page.

In order to enroll in our of our services, click on the Order Now tab at the top. Follow the steps that appear to order. You can also reach our Sales Department by dialing 888-459-4557, Option 1.

PhonicView services are prepaid. The credit card (VISA, MasterCard, AMEX) that you order your service with is the credit card that we will use to charge your monthly fee unless another credit card is given to us. Our customers are charged on the 1st of every month.

Our customers can change their Plan anytime. The new Service Plan will take effective on the 1st of the following month.

You can order U.S. telephone numbers with the desired area code. We can also port over your existing telephone number (DID) from your current telephone service provider.

No, incoming calls are unlimited for both calls to your U.S. and/or Korea telephone number. Also, when friends and family call your Korea (070) telephone number from South Korea, they will be charged a local call rate from their carrier.

When you exceed the Minutes included in your plan, you will be charged on a per minute basis. For more details on calling rates, click on the link RATES.